HVAC Remote Technician - How To Install
Installing the HVAC Remote Technician Program - Hosted Version
Follow these steps to install the program on your Windows computer. This consists of two processses.
1. The first process will be to download the setup file from the www.is2software.com website.
Download your file to a directory on your machine and please remember the directory in which you stored the setup file. A good practice is to setup a \Download directory on your machine for all downloads and create subdirectories for the different programs, etc. that are downloaded.
2. The second process will be to run the program setup executable ( Setup_Hvac_Remote.exe ) on your workstation to install the software.
The application software and database are installed on your workstation. All data will be located on your computer. Most will install on a tablet PC that can be carried in the field with you.
The data on your remote technician is refreshed from the data located on our servers here in Dallas, Texas. The service orders for the remote technician are pulled from the database for your company. After you enter new data about the service call on your tablet pc, then you will upload the data back to the central host database.
Updates for the program are periodically made available as modifications and additions to the program take place. An update availability screen is shown when first entering the program if a new update is available.
To install the HVAC Remote Technician software:
1. Download the HVAC Remote Technician Edition from the www.is2software.com website. At the homepage, choose the Hvac Service - Trial Downloads link on the left side of the home page.
2. You will be directed to the Hvac Accounting downloads screen. Click on the Hvac Remote Technician - Setup Program link.
3. Choose the Save This Program to Disk option on the File Download dialog. Follow the onscreen directions to download the program setup file. The options shown are different between the multiple versions of Windows. Choose the Save option. Do not check the option to close the dialog box after the download completes if this option is available. If it is checked, you will not be able to continue without finding the downloaded file on your drive. Remember where you download the setup file. Best practice is to create a \Downloads directory on your Drive C or Drive D and download all install setup programs into that directory where you willl know where to find them. Do not save setup files onto the computer desktop.
4. Save the file into a folder on your computer where you can find it. Example: C:\Downloads. You may have to create a new directory for your downloads.
5. The transfer screen will show the progress of the file download. While transferring, make sure the "Close this dialog box when download completes" is not checked, if this dialog box shows on your screen. It makes the install simpler if you can run the setup program immediately after you download.
6. When the download is complete, click on the Open button to start the installation program. Some browser download dialogs do not show the Open button. If the Open button is not shown, remember where you downloaded the setup file, and then go to that directory to run the setup executable.
7. The install program will guide you along the software setup process.
8. Choose where you wish the Remote Technician software to be installed. The default is "C:\Is2\Hvac_Remote" directory.
9. Once the install directory has been chosen, the install is ready to begin.
10. The files for the program will now be installed to the designated directory.
11. When finished, the system is ready for you to begin using.
12. From your computer's Start button, select the Programs menu, go to Industry Specific, and then choose the Hvac Remote Technician. Or just choose the desktop shortcut that was created.
13. The main menu will appear for the Hvac Remote Technician program.
14. If the main menu appears, the program should be functioning properly.